Return & Refund Policy

At Tide & Tulle, we want you to love every piece you receive. Because many of our collections are produced in limited quantities and shipped directly from our trusted boutique partners, we currently accept returns only for items that arrive damaged or defective.

Return Eligibility

To be eligible for a return, you must:

• Contact us within 7 days of receiving your order.
• Provide your order number.
• Include clear photos or a short video showing the damage or defect.
• Ensure the item is unworn, unwashed, and in its original condition.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Items that are not damaged or defective.
• Items that have been worn, washed, altered, or show signs of use.
• Sale or clearance items.
• Gift cards.

How to Request a Return

Please email tideandtulle1@gmail.com within 7 days of delivery and include:

• Your order number.
• A brief description of the issue.
• Clear photos or a short video of the damaged or defective item.

We'll review your request and respond as quickly as possible with the next steps.

Approved Returns

If your claim is approved, we'll provide one of the following, depending on product availability and your preference:

• A replacement item (when available), or
• A full refund to your original payment method.

Shipping Charges

Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item.

Questions?

If you have any questions about your order or our return policy, we're always happy to help.

Please contact us at:

hello@tideandtulle.net

Thank you for supporting Tide & Tulle. We truly appreciate your business and look forward to helping you enjoy beautiful, comfortable pieces you'll love.