Refund policy

Tide & Tulle Return & Refund Policy

At Tide & Tulle, every piece is thoughtfully selected and carefully inspected before being offered for sale. We take pride in providing beautiful fashion finds with honest descriptions and accurate condition information.

Resale Merchandise — All Sales Final

All resale merchandise is FINAL SALE.

This includes new-with-tags (NWT), new-without-tags (NWOT), and preowned clothing.

Returns and exchanges are not accepted for:

Incorrect fit or sizing preferences
Change of mind
Personal style preferences
Minor color variations due to screen settings
Previously disclosed imperfections or normal signs of wear

We encourage customers to review all photographs, descriptions, measurements, and condition details before purchasing.

Exceptions for Significant Discrepancies

Every resale item is inspected before listing. However, if an item arrives significantly different from its description, we will review the concern.

Examples include:

Receiving the wrong item
Significant undisclosed damage or defects
Material inaccuracies in the listing

Please contact us promptly after delivery with your order number, photographs, and an explanation of the discrepancy.

If a significant discrepancy is confirmed, we will arrange an appropriate resolution, including a return and refund when warranted. Tide & Tulle will cover reasonable return shipping costs when a return is required because of our error.

Tide & Tulle Originals — 7-Day Returns

Items exclusively designed and produced by Tide & Tulle may be returned within 7 calendar days of confirmed delivery, subject to the following conditions:

The return must be requested within 7 days of delivery.
Garments must be unworn, unwashed, and in their original condition.
Original tags must remain attached, if provided.
Returns must be authorized before merchandise is shipped back.
Approved returns must be shipped within 7 days of authorization.

Customers are responsible for return shipping costs on eligible voluntary returns. Original shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise.

Once returned merchandise is received and inspected, approved refunds will be issued to the original payment method. Bank processing times may vary.